GENEREX CUSTOMER SERVICEs
At Generex, we are committed to providing exceptional service to our clients. Our team of experts offers a range of services, including installation, maintenance, and repair of power generation equipment.
We work closely with our clients to understand their unique needs and provide tailored solutions to ensure maximum uptime and efficiency of their equipment.
Installation
We offer a superior quality installation capability that can either complement our generator supply or be offered independently.
Our highly qualified and experienced technical team is able to assist you with your installation requirements.
Design
Generex is a reputable firm that offers top-notch design services, particularly in generator and control panel design, for a variety of industries.
Generex design services are comprehensive to guarantee high-quality output.
Commissioning
At Generex, we specialise in the commissioning of generators and other plant equipment. Our process ensures that the installed equipment meets the customer’s specifications and is fully operational to perform its intended function.
Through our meticulous commissioning process, we test and verify every component of the generator system to guarantee reliable performance and customer satisfaction.
Maintenance
To ensure that your generator operates to an industry standard, we offer a service programme that includes remote and on-site support and monitoring.
This is a flexible offering that can be packaged to your suit your specific needs.
Renting
We have a fleet of sound attenuated diesel generator rental sets ranging from 40kVA to 800kVA designed to meet our customers’ demands for temporary power.
We can accommodate packages covering both short-term as well as long-term rentals.
Parts Supply
We supply only OEM and OEM approved parts at competitive prices for most major brands of generators.
Our scope of supply includes manufacturers such as Cummins, Caterpillar, Mitsubishi, John Deere, Perkins and Volvo.
Support
Generex offers exceptional support services, focusing on diesel generators and control panels.
With our extensive knowledge and experience, we provide reliable and efficient support to ensure clients’ equipment operates at optimal levels.
Call-outs
Generex provides reliable and efficient call-out services for diesel generators and control panels.
With their expertise, they offer prompt and effective solutions to minimize downtime and ensure their clients’ equipment operates at optimal levels.
Projects
Generex’s distinguished presence in the mining industry is attributed to their expertise, having provided top mines such as Asanko and Metorex with exceptional solutions, establishing a reputable name for themselves.
Generex’s instrumental services extend beyond uninterrupted power supply, aiding smooth office functioning. Office buildings like Renvest benefit from their exceptional services, ensuring a seamless work environment.
Generex goes beyond ensuring uninterrupted power supply for large mines, extending its efforts to residential areas and sprawling metropolises, leaving no stone unturned in its commitment to exceptional service.
Partners
The complexity of alternators can be made simple with the help of Generex. We place our trust in companies such as Leroy Somer, Stamford, and Marelli Motori, to get the job done right.
Choosing a high-quality engine is essential to keeping your system running at optimal capacity. That is why Generex relies on partners like John Deere, Perkins, Volvo, and Cummins.
Generex offers top-notch generator controls sourced from industry-leading partners like ComAp and Deep Sea, empowering you with a sense of control and ensuring reliable performance.
Products
Generex’s control panel products are engineered to ensure seamless and reliable operation of your power generators with a focus on quality, offering advanced functionality and user-friendly interfaces for optimal performance.
Generex’s generators are built to deliver reliable and consistent power, no matter the application. Powering large industrial facilities to individual homes, our generators are designed to meet the highest standards of quality and performance.
Generex’s spare parts are engineered to meet the same high standards as our generators and control panel products. It’s vital to keep your equipment operating. Generex ensures that your parts and equipment work at peak performance.